Introduction
Cd99 is one of Bangladesh's most trusted mobile-first online gaming platforms, and we place the highest priority on our users' privacy. This Privacy Policy ("Policy") explains what data cd99 collects, how it is used, and the steps we take to keep your information safe. The Policy has been drafted in compliance with all applicable data protection regulations in Bangladesh. By creating an account or using the cd99 platform, you are considered to have agreed to this Policy. You are always welcome to reach out to our support team with any questions or concerns.
Last Updated: January 2026
1. Details of Collected Data
Cd99 collects various types of information to deliver services on its platform — all essential to ensuring a smooth and secure experience for users. This data falls into four main categories: account information, device & browser information, payment information, and usage data. A detailed breakdown of what each category includes is provided below.
Account Information
Your name, email address, mobile number, date of birth, and password (stored in encrypted form) provided at registration are saved. National ID or passport details may also be required for identity verification.
Device & Browser Information
Your device type, operating system version, browser type, IP address, and session duration are recorded automatically. This is used to improve platform security and enhance the user experience.
Payment & BDT Transaction Information
Records of BDT deposits and withdrawals, mobile banking numbers (e.g., bKash, Nagad), transaction amounts, and dates are stored. Full card numbers are never saved.
Usage Data
Behavioral data — such as pages visited, time spent, and games or sports events participated in — helps personalize your experience on the platform.
2. Purpose of Data Use
Cd99 uses collected data only for specific, legitimate purposes and never processes it unnecessarily. Data is primarily used to manage accounts, process transactions, and provide customer support. It is also used to maintain platform security, prevent fraudulent activity, and comply with regulatory requirements. cd99 continuously improves its services by analyzing user preferences and usage patterns. Promotional communications are only sent to users who have given explicit consent, and users can opt out of marketing communications at any time.
- Account Registration & Management
- BDT Transaction Verification & Processing
- Fraud & Anti-Money Laundering
- Delivering a Personalized Gaming Experience
- Customer Support & Technical Assistance
- Meeting Regulatory & Legal Obligations
3. Cookies & Tracking Technologies
Cd99 uses cookies and similar tracking technologies on its website to make your browsing experience smoother and more efficient. Cookies are small text files stored on your device that help remember your preferences and session details on future visits. cd99 uses three types of cookies: essential cookies (required to keep the platform running), functional cookies (which remember your language and preferences), and analytical cookies (which collect usage statistics to improve the platform). cd99 does not use advertising or third-party tracking cookies. You can disable cookies at any time through your browser settings, though doing so may limit certain platform features. Mobile app users can similarly manage device-level tracking controls.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login Session, Security Token | Until Session Ends |
| Functionality | Language, preferences & theme settings | 1 Year |
| Analytical | Page views & usage patterns | 6 Months |
4. Data Retention & Security Measures
Cd99 stores all user data within a high-grade security infrastructure using industry-standard SSL/TLS encryption. Encryption is active both during data transmission and at rest, preventing unauthorized access. Passwords are never stored in plain text — strong hashing algorithms are always applied. cd99 conducts regular security audits and penetration tests, and immediate action is taken upon detection of any suspicious activity. User data may be retained for up to five years after account closure to meet regulatory requirements, after which it is securely deleted or anonymized.
SSL/TLS Encryption
All data transmissions are fully encrypted, completely blocking any third-party access.
Hashed Password
Passwords are never stored in plain text — they are secured using industry-standard bcrypt hashing.
Regular Security Audits
Regular penetration testing and security reviews ensure vulnerabilities are identified and addressed promptly.
5. Data Sharing with Third Parties
Cd99 never sells users' personal information or transfers it to third parties for commercial purposes. In limited circumstances, necessary information may be shared with trusted service providers — for example, transaction details are shared with mobile banking providers to process BDT payments. Where required by a valid order from law enforcement or a regulatory authority, information may be disclosed in accordance with the law, though only the minimum necessary data is ever provided. Any third parties with whom data is shared are bound by strict confidentiality agreements with cd99 and may not use the information for any other purpose. No data is shared with advertisers or marketing agencies without the user's explicit consent.
Important: cd99 never shares your full payment card number, national ID image, or password with any third party. If anyone claiming to represent cd99 asks for this information, please notify our support team immediately.
6. User Rights
Every cd99 user holds a set of important rights regarding their personal data — rights we actively respect. These rights are straightforward to exercise, and cd99 is committed to processing each request within a reasonable timeframe. If any request is declined, the reason will be clearly communicated and an alternative resolution will be offered.
Right to Access Information
You can request a full copy of all information cd99 holds about you at any time. Your data will be provided within 30 days of the request.
Right to Rectification
If any information in your profile is incorrect or out of date, you can request a correction. This can be done through Account Settings or by contacting our support team.
Right to Erasure
After closing your account, you can request deletion of all personal data beyond what is legally required to be retained. This process will be completed within 60 days.
Right to Object to Processing
You can object to your data being used for marketing communications or personalized ads and opt out at any time, effective immediately.
Right to Data Portability
You can download your account details and transaction history in a portable format (CSV or PDF).
Right to Restriction of Processing
In certain circumstances, you can request that processing of your data be temporarily suspended until the matter is resolved.
7. Policy Updates & How to Contact Us
Cd99 may update this Privacy Policy from time to time — for instance, when new services are added, legal requirements change, or technology improvements are needed. For any significant changes, advance notice will be sent to your registered email or mobile number, and the "Last Updated" date at the top of this page will be revised. Minor changes (such as spelling corrections or language clarifications) may be made without prior notice. Continued use of the platform after an updated policy is published will be taken as your acceptance of the new terms. For any privacy-related complaints or questions, our dedicated support team is available 24/7, seven days a week. Your privacy isn't just a policy to us — it's a core commitment of cd99.
Contact via Email
For any privacy-related requests or complaints, please reach out to our support email. We typically respond within 48 hours. Email: support at cd99.ws
Live Support
Chat with us directly via cd99's live chat support. Our team can assist in Bengali and is committed to resolving your issues quickly.
Enjoy cd99 Safely
Cd99 delivers the best online gaming experience in Bangladesh — with your privacy fully protected. Enjoy cricket, football, lottery, and more, all on one secure platform.